Exchanges, Returns & Damaged Products

If you are not satisfied with your purchase please call us at (866) 907-2669, or email [email protected], for a Return Authorization. We will review your request and issue a Return Authorization Number (RAN). Refunds from returns will be issued less a 15% restocking fee and will exclude any incurred shipping and handling charges. Exchanges will be given credit less incurred shipping and handling charges, but are not subject to a restocking fee. 

If the return or exchange is due to an error on our part, we will pay for the cost of shipping. Return or Exchanges must meet the following criteria:

  • Request made within 30 days of shipment receipt
  • Product must be new, unused and unaltered (no clipped wires, modified hardware, etc)
  • Returned in original packaging with included accessories
  • A valid Return Authorization Number (RAN) written and taped to each box
  • Cannot be a product sold on sale or special
  • Returned prepaid and insured to the following address:

Premier Lighting, LLC
2050 S. 16th St.
Suite 111
Phoenix, AZ 85034
USA

Damaged Items are items that are defective, missing parts or damaged during shipping. Call or email, [email protected], immediately to notify us of a damaged item. Please comment on the condition of merchandise and packaging. Include the tracking numbers of the individual damaged boxes. Keep all packing materials. Contact our customer service at (866) 907-2669, Monday thru Friday, 9:00 am to 5:00 pm MST or email [email protected]. Products will not be accepted without a proper authorization.

Cancellations

Please contact customer service immediately at (866) 907-2669 for cancellations.